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Common Questions

If you exceed the user limit of your package, we will notify you and charge for additional users in groups of five. For example, if you have a 100-user account and 103 users join, we will charge for an extra 5 users. If 120 users join, we will charge for an additional 20 users. You will receive a notification and have time to adjust your number of users via the admin dashboard

When you purchase a pro plan, a portion of the cost is allocated to rewards, which are distributed to your members in the form of gift cards and donations they can collect.

Members can earn rewards by improving their healthy activities and supporting their colleagues.

Rewards have significantly increased long-term engagement on our platform by more than four times.

Each pro plan comes with a monthly rewards budget, so you don’t have to top it up yourself. It operates automatically.

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The app supports English ๐Ÿ‡บ๐Ÿ‡ธ๐Ÿ‡ฌ๐Ÿ‡ง, Spanish ๐Ÿ‡ช๐Ÿ‡ธ, French ๐Ÿ‡ซ๐Ÿ‡ท, Russian ๐Ÿ‡ท๐Ÿ‡บ, Arabic ๐Ÿ‡ธ๐Ÿ‡ฆ, Hebrew ๐Ÿ‡ฎ๐Ÿ‡ฑ, Ukrainian ๐Ÿ‡บ๐Ÿ‡ฆย  and Japanese ๐Ÿ‡ฏ๐Ÿ‡ต. The app will automatically change the language based on the language settings of the user’s phone.ย 

Yes. You can upgrade, downgrade, or cancel your plan renewal at any time.

We also offer a 7-day money back guarantee policy.

Yes, our data is fully committed and aligned to the GDPR requirements. You can enable two-factor authentication with work email verification or employee id number to further secure your team’s environment. we take your team’s privacy seriously and follow the latest guidelines for information security. for more information, please check out our privacy policyย 

Yes, we provide customer support for both you (the admin) and your team. Employees can send us support requests directly from the Reaction Club mobile app.

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